Upon receiving your gaming dispute notification, the Casino will provide you with a copy of the Gaming Dispute Pamphlet explaining your rights under GCR009.Īfter receiving the Gaming Dispute Pamphlet, you have 15 days to submit a completed Gaming Activity Dispute Form to the SMTGC.

Immediately notify Casino management of any dispute you have regarding the operation or play of the game, no later than 3 days from the initial incident. SMTGC Patron Dispute Regulation Nine (GCR009) provides a fair process by which patrons can seek resolution of disputes over the play or operation of any Class II or Class III game at Yaamava' Resort & Casino at San Manuel (the “Casino”).Ī Brief Overview of the Gaming Dispute Resolution Process: The SMTGC is responsible for protecting the integrity of the Gaming Activities and the reputation of the Gaming Operation. The San Manuel Tribal Gaming Commission (SMTGC) is an independent Tribal governmental agency established by the San Manuel Band of Mission Indians (the “tribe”) to regulate gaming activities within the tribe’s jurisdiction (“Gaming Activities). Gaming Dispute Process for Class II and Class III Games

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